ABOUT NUCHIDO TIME +

Do I need to take the full amount of capsules recommended per day?
To achieve the recommended serving of each ingredient we advise taking 6 capsules per day. Our study results are based on taking the full serving. However, if you are just starting to use Nuchido TIME+, or are frequently forgetting your second serving, customer feedback demonstrates that taking just 3 capsules per day will still provide benefits.
 
What happens if I forget my second serving of 3 capsules?
Simply take the next serving when you remember. We recommend leaving 6 hours between your first and second serving. Also we don’t advise taking the second serving within 4 hours of going to bed if you are sensitive to caffeine, as they do contain a small amount of caffeine (3mg per serving of 3 capsules). This is natural caffeine from the green tea extract and not something we have additionally added.
 
Will reducing the number of capsules taken affect the efficacy of the product?
To achieve the results demonstrated in the Nuchido TIME+ study, the recommended serving of each ingredient is required so you need to take the recommended serving of 6 capsules.
However, customer feedback demonstrates that taking just 3 capsules per day will still provide benefits.
 
How long will it take before I see any results?
It is hard to answer this question as everyone’s biology is unique, so efficacy will depend on range of factors including an individual’s age and general health.
 
At a cellular level our study has shown that Nuchido TIME+ increased NAD+ levels within just 7 days. Full details of our clinical trial can be viewed here. 
 
Customer feedback demonstrates that some people notice benefits within a week of using Nuchido TIME+, others don’t see or feel noticeable changes but then on reflection they recognize more subtle benefits.
 
Do I need to continue to take the product to maintain the benefits?
Boosting NAD+ promotes cellular health, counteracting the effects of stress and aging on your body. It is recommended that you continuously take Nuchido TIME+ to maintain the beneficial effects. Taking Nuchido TIME+ should be seen as a long term investment in your cellular health.
 
Study results
To view our study results please follow this link Nuchido TIME+ study
 
How is Nuchido TIME+ different to other NAD+ boosters such as precursor-based supplements?
Supplements containing only NAD+-precursor ingredients do not address the root cause of NAD+ decline, whereas Nuchido TIME+ uses a unique whole-systems approach that does. We have a detailed blog post about how our product works to boost NAD+ which can be accessed using the link below.
 
Can you take Nuchido TIME+ while simultaneously taking an NAD+-precursor?
One full daily serving of Nuchido TIME+ contains the maximum suggested amount of Vitamin B3 for daily supplementation. Therefore, avoid taking alongside other Vitamin B3 derivatives including niacin, niacinamide, nicotinamide, nicotinic acid, nicotinamide riboside, nicotinamide mononucleotide.
 
Can Nuchido TIME+ be used alongside NAD+ IV infusion?
Nuchido TIME+ works to restore the bodies natural ability to continuously recycle NAD+ as it is used up in the cell. This unique approach means that Nuchido TIME+ may prolong the effects of IV NAD+ infusions to sustain higher NAD+ levels.
 
Does Nuchido TIME+ cause methyl donor depletion?
Nuchido TIME+ is designed to avoid the methylation problems associated with other NAD+ boosting products that only contain NAD+-precursors.
 
Will Nuchido TIME+ cause a “niacin flush”?
Nuchido TIME+ contains nicotinamide which does not cause a niacin flush. Due to regulations we must label nicotinamide as “Niacin (as nicotinamide)” even though it is structurally different to niacin and does not cause flushing.
 
Can I measure my NAD+ levels?
There aren’t currently any reliable consumer friendly NAD+ testing kits available. This is due to the unstable nature of NAD+ which degrades very easily. In our trials, we partner with academic labs who routinely perform such testing using a technique called mass-spectrometry and all blood is immediately placed on ice to prevent degradation.
 
Are the ingredients in Nuchido TIME+ safe?
Nuchido TIME+ is a food supplement that is compliant with all UK and EU food supplement regulations (we are a UK based company). All of the ingredients in Nuchido TIME+ are classified as safe and have been assessed and approved by the European Food Safety Authority (EFSA).
 
US Compliance -
Nuchido TIME+ is manufactured in the UK at an FDA* registered facility to rigorous pharmaceutical standards. Our facility follows good manufacturing practice (GMP) protocols, to ensure safety, quality and avoidance of contamination.
 
*Who are the FDA?
The Food and Drug Administration is a federal agency of the United States Department of Health and Human Services, one of the United States federal executive departments.
 
Do I need to take Nuchido TIME+ with food?
You do not have to take Nuchido TIME+ with food. However, if you suffer from nausea when taking capsules generally, then we recommend they are taken alongside or after food consumption to reduce any potential nausea.
 
Can I take Nuchido TIME+ alongside my medication?
If you are taking medication, you should always consult your medical professional before taking any supplements.
 
Can I take Nuchido TIME+ alongside other supplements?
We do not recommend taking Nuchido TIME+ in addition to other supplements which contain the same ingredients. This is because Nuchido TIME+ contains your recommended daily intake of several ingredients, therefore consuming several supplements with similar ingredients could take you over your recommended daily limits.
 
Why does Nuchido TIME+ contain caffeine?
Nuchido TIME+ contains a tiny amount of natural caffeine. This only occurs in the product as a natural constituent of the green tea and isn't added in its anhydrous form.
 
I am trying to avoid caffeine – how does a daily recommended dose of Nuchido TIME+ compare to a cup of coffee?
One full daily dose of Nuchido TIME+ (6 capsules) contains 6mg of caffeine, the average cup of coffee contains ~95mg (this can vary based on the size and type of coffee).
 
Is the supplement Vegan?
Yes Nuchido TIME+ is both vegan and gluten free. It is also approved by the Vegan Society.
 
Do I need to refrigerate Nuchido TIME+?
We recommend you store your Nuchido TIME+ in a cool dry environment below 25°C and out of direct sunlight.

ORDERS +

How can I pay for my order?

We accept the following payment methods:

        • Visa
        • Visa Debit
        • Maestro
        • Mastercard
        • American Express

Is it safe to order online?

You can be assured that shopping with Nuchido is safe. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know Nuchido has received my order?

Once you've placed you order, an order confirmation email will be sent to you which will include your order number and a link to track your order; this can take up to 30 minutes to arrive in your inbox. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

To ensure that this goes into your inbox please add care@nuchido.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us at care@nuchido.com

Can I make changes to my order? (e.g. address)

As soon as you place an order we are working on it as we aim to complete your orders with top efficiency. Unfortunately this means we will be unable to make any changes as it’s already being processed by our team. If you are on a subscription with us, you can manage your subscription at anytime here and edit your address and delivery schedule.

Can I cancel my order?

To make sure you receive your order as soon as possible, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it. If you are signed up to a subscription, you can cancel and manage your subscription by logging into your account.

What should I do if I receive a faulty item?

We're sorry to hear that you've received a faulty item. So we can get this sorted for you, please email us at care@nuchido.com with the following info:

Your name

Your order number

Product name & code (this can be found on your order confirmation email)

Picture of the fault / incorrect item

Can I exchange my product?

Unfortunately we don't offer an exchange facility.

Can I return my order and get a refund?

We will refund your original payment method if stock is returned unopened and undamaged within 30 days.

Please email care@nuchido.com to notify our team that you are making a return. Unauthorized returns may not be received back into the warehouse.

Return the stock unopened to the following address:

Nuchido Inc., United Fulfillment Solutions Inc., 423 Bussen Underground Road, Saint Louis, MO.

It can take a week or so for our warehouse to process a return as they need to check the stock for quality before they can book it back into stock.  

Please send a copy of the postage receipt as proof of postage to care@nuchido.com.  

Refunds can not be made in the event of stock being lost in transit.

Please note that we can’t refund delivery/ shipping charges

On confirmation of the stock being booked back in with no issues, we will issue a refund to the original method of payment.

 

DELIVERY +

Where do you deliver?
Nuchido delivers worldwide.

How much does shipping cost?

Shipping costs are based on your shipping location and are calculated at checkout prior to placing your order.

Where is my order?

You can track your order by following the tracking link in your shipping confirmation email.

What are my delivery options?

We currently only offer standard delivery which is estimated to take between 3 - 6 days.

Do I have to pay customs charges for my order?

Unfortunately Nuchido is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Nuchido. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Customers are responsible for ensuring that the product will meet customs requirements on import at their destination country. Additional documentation may be required to import into international destinations, please inform Nuchido if you are aware of any such requirements and require additional documentation.

When will I receive my order?

From your order date please allow 3 - 6 days for delivery.

Do you deliver to PO boxes?

We do deliver to PO Boxes.

Are there any postcode restrictions?

There are no postcode restrictions.

YOUR ACCOUNT +

How do I login to my account?

You can manage your subscription by logging into your customer account. Use the email address and password that you set up when you made your purchase.

Login here

Here you can update your shipping address, payment details and your delivery schedule; you have total flexibility to manage your own account details.

What should I do if I’ve forgotten my password?

On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Email us at care@nuchido.com and we'll see how we can help.

How do I change my password?

Simply log into your account using your current password then follow the steps under the account information section.

How do I change my email address?

Log into your account using your old email address and click on 'edit email address/password' under My Info. Once these changes have been made, hit continue and your changes will be saved.

Why am I experiencing problems when entering my payment details?

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

How do I unsubscribe from your newsletter?

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

How can I contact you?

Email us at care@nuchido.com

How do I change my saved addresses?

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

How do I change my saved payment details?

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.