Help


Orders

Do I have to pay customs charges to my order?

Unfortunately Nuchido is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Nuchido. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

How can I pay for my order?

We accept the following payment methods:

Visa

Visa Debit

Maestro

Mastercard

American Express

You can be assured that shopping with Nuchido is safe. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Is it safe to order online?

You can be assured that shopping with Nuchido is safe. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know I have received my order?

Once you've placed you order, an order confirmation email will be sent to you which will include your order number and a link to track your order; this can take up to 30 minutes to arrive in your inbox. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Will I receive a confirmation email when I place my order?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add care@nuchido.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us at care@nuchido.com

Can I make changes to my order? (Eg. Address)

As soon as you place an order we are working on it as we aim to complete your orders with top efficiency. Unfortunately this means we will be unable to make any changes as it’s already being processed by our team.

If you are on a subscription with us, you can manage your subscription here and edit your address and delivery schedule.

Can I cancel my order?

To make sure you receive your new as soon as possible, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

If you are signed up to a subscription, you can cancel and manage your subscription here.

What should I do if I receive a faulty item?

We're sorry to hear that you've received a faulty item. So we can get this sorted for you, please email us at care@nuchido.com with the following info:

Your name

Your order number

Product name & code (this can be found on your order confirmation email)

Picture of the fault / incorrect item

Can I exchange my product?

Unfortunately we don't offer an exchange facility.

Delivery

Where is my order?

You can track your order by following the tracking link in your shipping confirmation email.

What are my delivery options?

We currently only offer standard delivery which is estimated to take between 3 - 6 days.

Do I have to pay customs charges for my order?

Unfortunately Nuchido is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Nuchido. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

When will i receive my order?

From your order date please allow 3 - 6 days for delivery.

Do you deliver to PO boxes?

We do deliver to PO Boxes.

Are there any postcode restrictions?

There are no postcode restrictions.

Technical

What should I do if I’ve forgotten my password?

Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Email us at care@nuchido.com and we'll see how we can help.

How do I change my password?

Need to change your password? Simply log into your account using your current password then follow the steps under the account information section. Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still need help? Get in touch via the contact us tab.

How do I change my email address?

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!

Why am I experiencing problems when entering my payment details?

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

How do I unsubscribe from your newsletter?

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

How can I contact you?

Email us at care@nuchido.com

How do I change my saved addresses?

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

How do I change my saved payment details?

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

How do I change my contact preferences?

You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and un-tick all contact options.